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Support

Emailing Tech Support
In many cases, email is the most efficient means of technical support. In your email, please provide us with the following information:

Bostonaudio product model
Complete description of technical issue
For Bostonaudio recording interfaces also include the following:

Your name of Name of you company
Day of installation
Your contact: (e-mail, cell-phone)

Boston strives to reply to all email within 48 hours (excluding weekdays and holidays).

Note: For on-going issues, please include the entire email thread (history) in your Bostonaudio email correspondence.

Safety
Counterfeit products may not meet legal requirements in terms of materials, workmanship, and safety. Bostonaudio will accept no liability whatsoever for any damage that may be caused by such products.

Action
The manufacturing and selling of counterfeit products violate competition laws, trademark rights, and corporate rights. The purchasing and importing of counterfeit products are not allowed, either and incur penalties ranging from seizure of the goods to high fines.
Bostonaudio reserves the right to take appropriate legal action.

What you can do
Buy Bostonaudio products from authorized dealers only. If anybody tries to sell you any counterfeit AKG products, please e-mail us at hotline@bostonproaudio.com

Repair and Return Policy
Defective, Incorrect or Missing Items
At Bostonaudio we take pride in every piece of audio equipment we sold and intall, but if there is a mistake, call us immediately we will make it right. If a product does not seem to be functioning correctly, call us and we will do our best to help walk you through the problem.

Warranty or non-warranty repair
Please contact us by e-mail for a return authorization number for a repair. This will enable us to correctly identify your unit and ensure timely repair and return. You are responsible for shipping and insurance cost to our facility. Please write your product type and number on the outside of the package. We will return the unit back to you via post delivery prepaid.


 
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